To help answer any queries or questions you may have about Express Beauty , we have compiled a comprehensive list of our customers' most frequently asked questions. We hope you will find the answer you require here:
  Customer Services
Express Beauty
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 Browse our list of questions and answers, or ask your own question. |
About Express Beauty
| What is Express Beauty ? |
| Express Beauty is an online store offering a wide range of salon-professional, high end, hair and beauty products, supplying within the UK and to Europe. We continually aim to deliver the highest possible level of customer care and outstanding service, treating people as individuals and offering a wide selection of product choices ensuring there is always something for our customers. We pride ourselves on the quality of the products we offer, aiming to stay one step ahead of our competitors to guarantee we bring you the most reputable, on trend products available on the market today. In addition to this, we also understand your need as a consumer, for knowledge and information about beauty and skincare related matters, and regularly upload features and blogs explaining everything you need to know to give you a better understanding of the issues that can effect your hair, skin and body with helpful, practical information on how to deal with this, along with product recommendations. |
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| Express Beauty concept and commitment? |
| Here at Express Beauty , we understand your need for reputable salon-professional products that leave you looking and feeling fantastic. We believe our products are the best available, with quality ingredients that deliver fabulous results after every use. We are committed to delivering the highest possible level of customer care and outstanding service, treating people as individuals and offering a wide selection of product choices ensuring there is always something for our customers. Here at Express Beauty we are dedicated to ensuring you, the consumer, always receive the very best in product and service satisfaction, and we continually strive to keep one step ahead of similar sites, staying ahead of all the latest trends to bring you the hottest, most up to date hair, beauty and fragrance products along with as much quality information as possible about your chosen products to ensure you know exactly what you are buying, and what to expect from your purchase. |
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| Who is behind Express Beauty? |
| Express Beauty is owned and run by UK registered pharmacists. To find out more about us click here |
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| Employment at Express Beauty ? |
| Please visit our Employment Section for further information regarding opportunities at Express Beauty |
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Shop Online
| Alter the details in my online account? |
| Before you can place an order with Express Beauty , you will be asked to create a customer account. You can alter the information you provide at any time by logging into my account. Please see our privacy policy for details of how we use the information that you provide to set up your Express Beauty customer account. |
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| Which payment methods do you accept online? |
Payment can be made by Visa, MasterCard, Delta, Electron, Solo, JCB, Maestro. You can pay using our main payment pages which are secured by Protx, alternatively you can pay using your Paypal or Google Checkout account. If you are uneasy about entering your card details online you can call us on 0845 259 0175 and we will be happy to take your order over the phone. |
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| At what stage is my credit card charged? |
| Your credit card will be charged at the point at which your order is processed. |
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| Is it safe to use my credit card on your web site? |
| Express Beauty values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use Protx to process card transaction and so do not actually store your card details. Protx utilise the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. |
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| Can I still purchase an item that is out of stock? |
| Stock levels are indicated next to the product image on the shopping pages. If an item is out of stock you can still add it to your order, however it will only be dispatched once it is in stock. Please do not order an item displayed as out of stock if you require the item urgently. We aim to replenish our stocks daily, so in most cases if the item is out of stock, it will be back in stock very soon. |
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| Will I receive an order acknowledgement via email? |
| In order to set up your Express Beauty customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address when you order is received. You will also receive an email when your order is dispatched, this will allow you to track the parcel. |
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Delivery
| What are your delivery rates? |
| Please see our Delivery Information for full details of the Express Beauty delivery rates and service. |
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| Where does Express Beauty deliver to? |
Express Beauty delivers internationally. There are certain countries which place restrictions on the types of products that may be delivered into them. We will inform you if there are any problems. For further information about our delivery options visit our Delivery information section. |
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| Will I have to sign for my delivery? |
| For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel. You must be available to sign for the goods when they are delivered. If the delivery fails the courier or postman will leave you a note, you must contact them within 3 working days either by calling the number on the card or visiting your local Royal Mail collection office. Failing this the goods will be returned back to our warehouse where an extra delivery charge will apply to either attempt the delivery again, or in the case of refunds, refund the cost of your order less £6 (postage and handling). |
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| Do you deliver to PO Boxes? |
| Express Beauty's delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes. |
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| How can I check the status of my order? |
| Once we have received your order, Express Beauty will email you with your order number. Please quote this order number in all correspondence. You can contact our customer services team with regard to your query. You can also track your order by clicking here |
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Returns
| Can I return my the goods I have ordered? |
| Express Beauty hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied please contact us, or contact customer services by telephone who will be pleased to assist you by forwarding a Returns Form. Please ensure you have your order reference number ready when contacting us. Please see our delivery section for more information |
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| How do I return my goods? |
The procedure for returning goods to us is straightforward and is clearly explained in our Delivery information section. |
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| What if I want to cancel my order? |
| In addition to our returns policy under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the merchandise if you send us a notice of cancellation in writing and return the merchandise to us in their original, unopened and unused condition. You must contact us before returning an item to request an returns authorisation code. If the item is returned without an authorisation code we will be unable to offer a refund or exchange. You will also be liable for the cost of delivery back to your address. We are unable to offer this returns policy on items opened for reasons of hygiene. Please note that if the item has already been shipped from our warehouse a £6 handling charge will apply. Your statutory rights are not affected. |
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| How long will it take to receive my refund? |
| Your payment for the goods will be refunded by Express Beauty within 30 days of cancellation by the original payment method. |
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Security & Privacy
| Is it safe to give you my email address? |
| In order to make a purchase through the Express Beauty website you will be required to register. When you register, you will be required to provide information about yourself including your email address. We will use this information to acknowledge your order and to communicate with you if there is any issue regarding the fulfillment of your order. We will not send you any unsolicited materials if you opt out of our newsletters, which you can do from your account. Any information we collect about you is held with the utmost care and security. Please see our privacy policy for details. |
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| Why do you want my personal information? |
Express Beauty asks for these details so that we can enhance your experience of using our site, ensure customer safety, provide you with the goods and services you request from us, enable us to fulfill your order and make sure it is delivered correctly and to contact you in case there is a problem with your order. If you have agreed, we will contact you to keep you up to date on our latest products, promotional offers and events. |
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| Is it safe to use my credit card on your web site? |
| We use the latest strong encryption technology to ensure that all personal information is protected to the highest standard. Transactional information could include any credit or debit card details, your personal contact information, health conditions, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your Express Beauty account details such as your name, address, email address and purchasing history. Each time you log into your Express Beauty account to create a new order you must re-enter your credit card details. Please see our Privacy Policy for further details. |
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| Do you use cookies on your web site? |
| The ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access Express Beauty and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your account. Our cookies do not remember your credit card details. Please see our privacy policy for more information. |
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| Can I have access to my personal information? |
| You may see the personal data that we hold on you by sending a written request and £10 fee to Company Secretary,
Unit 8, Demuth Way Oldbury United Kingdom B69 4LT |
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| What if I have forgot my password? |
| If you cannot remember your password, simply click on the link Forgot your password? an email containing your decrypted password will be sent to the email address you originally provided when you registered. |
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